Quench Me, under The Art of Health Establishment, JEDDAH (“Quench Me”) a company formed under the laws of SAUDI ARABIA, maintains the https://quenchme.net/ website (“Site”).
In using this website you are deemed to have read and agreed to the following terms and conditions: The following terminology applies to these Terms and Conditions, Data Security and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “Quench Me”, “The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.
General:
Saudi Arabia is our country of domicile. The law of the Kingdom of Saudi Arabia (KSA), as applicable in Jeddah, governs these terms and conditions. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Saudi Arabia. By accessing this website and using our services/buying our products you consent to these terms and conditions. Your terms and conditions shall not apply, unless accepted by us in writing. If any of these terms are deemed invalid or unenforceable for any reason then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorized representatives of the Company.
https://quenchme.net/ will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Saudi Arabia.
Data Security:
Quenchme will use its best efforts to protect your privacy. Authorized employees within the company on a need-to-know basis only use any information collected from individual customers. We will not sell, share, or rent your personal information to any third party or use your email address for unsolicited mail. Any emails sent by the Company will only be in connection with the provision of agreed services and products. We will use our best efforts to provide the highest level of support in order to maintain maximum information security. However as you are aware – we cannot guarantee absolute security for the website and therefore cannot be held liable against it in any manner whatsoever.
Nut Processing
Our products may contain traces of tree nuts or gluten.
We press our juices in a kitchen that also processes nuts for our nut milks and oats for some products. It is therefore not possible to avoid that traces of tree nuts and/or gluten might be found in products that are by definition nut-free. By placing your order with us you agree not to hold us liable for any allergic reactions to nuts or any other ingredients. Please refrain from purchasing our products if you suffer from allergies with a risk of an anaphylactic shock.
Online Accounts:
If you create an account on our website, please follow the instructions on our webpage to do so. You need to be at least 18 years of age to order with us. Customers using this website who are minor/under the age of 18 shall not register as a user of the website and shall not transact on or use the website.
You are solely responsible for maintaining the security and confidentiality of your account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.
Payment:
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
We accept payments via credit card and debit card (Mastercard, VISA, Mada). Prices quoted are in Saudi Arabian Riyals and all payments are to be made in Saudi Arabian Riyals.
All prices quoted are based on advance payments unless otherwise agreed in writing.
Our prices are subject to change at any time without prior notice.
We will bill your credit card as soon as you place an order with us. We carry this out to ensure that we can deliver at your chosen delivery time. Once the amount was confirmed by your bank we will process your order. If on occasion a product may be unavailable after processing your order and billing your credit card we will provide you with an option (i) to consider selecting an alternative product or (ii) opting for a refund should we be unable to determine when the product you want may be back in stock. It may take up to 15 business days for a refund to be credited back to your card.
We cannot process your deliveries in case your credit card company does not authorize the payment prior to the requested delivery date. Should we incur any additional costs due to a delay in payments or short payments that are not in line with your order you agree to compensate these costs for us in due course.
Should a payment not be processed by your bank you need to contact us directly via phone or email to correct your order as soon as possible during our business hours. Please note that changes to your order cannot be done through the web-based system until we have received your payment.
After a successful order and payment, Quench Me will provide you with an order confirmation via email to confirm your purchase and payment status.
Cardholders must retain a copy of transaction records and Merchant policies and rules.
Refund, Cancellation, and Return:
Unfortunately we cannot offer you a refund once payment has been issued on individual juice products. We can, however, offer you store credit for purchased programs with a duration of 3 days, 5 days, 7 days, 14 days, or 28 days. Store credit may be redeemed in the form of juices, programs and other products in our shop. These can be redeemed at any date or time.
In the unlikely event a refund will be issued, refunds will be done through the original mode of payment.
To be eligible for store credit, please email us at support@quenchme.net with your order number and we shall proceed with the necessary steps.
At this time, for cancellations, refunds will be made to card or store credit. We are committed to provide you with the freshest possible product at all times. With our commitment to quality, we require a minimum of one (1) calendar day notice of cancellation prior to the receipt date selected during the ordering process. Such cancellations have to be issued in writing to Quench Me under support@quenchme.net. Should the cancellation be issued within less than one (1) days prior to the selected delivery date, no refund will be possible.
Quench Me is committed to providing its customers with the highest quality products. While we pride ourselves on the consistency and freshness of our products, sometimes mistakes that are out of our control may happen. In such cases, and if you are not 100% satisfied with the taste of the juices purchased, we want to know. If you are not satisfied with your order, you will need to contact Customer Service within 3 hours of receiving the order with detailed information on why you were not satisfied with our product(s). Depending on the feedback received, we may not be able to provide a full refund.
Orders & Deliveries:
Quench Me strives to provide the customers with an efficient and easy method to place orders on our website. By submitting your order through our website you issue a purchase request for the selected product(s).
Unfortunately, we currently do not offer a delivery option. We hope that you’re happy with our products and we are committed to preparing your accurate order in the right condition.
You are responsible to check all orders for content, damages and accuracy immediately after receipt and to contact us via phone or email in case of any defects or missing items. Within three hours after the receipt of the product(s), we will consider the order to be accurately delivered to you and cannot accept any claims of defects or missing items. If you choose to contact us via email, kindly provide us with a picture of the order you received, whether there are missing products, the product is damaged, or you received the wrong order. If it is in fact a Quench Me error, we will gladly replace the damaged or wrong product(s) at no cost to you. Please note, all such requests will need to be submitted to support@quenchme.net within 3 hours after the product(s) was received.
Incorrect products that are not in line with these Terms & Conditions will be credited back to you. Apart from that, our liability is limited to the total value of products provided incorrectly.
If you place an order through a third-party delivery app, we cannot be held liable for delayed deliveries and you must contact the third-party app directly if any such issue arises.
We reserve the right to reject orders without reason. This could for instance be the case for orders where we expect complications with logistics and delivery times.
Shipping Policy:
At this time, we are unable to ship your product(s) to you. All items ordered online will be available for pick up from the store location in Jeddah:
23524 Al Yamamah St.
Al Salamah Dist.
Jeddah
Saudi Arabia
shipped using third-party courier services which only deliver to areas within KSA.
Availability:
The Company does not warrant that the service from this site will be uninterrupted, timely or error-free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.
Links to this website:
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
Links from this website:
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and we should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
Copyright Notice:
Copyright and other relevant intellectual property rights exist on all text relating to Quench Me’s services and the full content of this website including logos, graphics, illustrations, pictures and animations. It is prohibited to copy, modify, reproduce and distribute this content without our prior written consent.
As we ask others to respect our intellectual property rights, we respect the intellectual property rights of others. If you believe that material located on or linked to by quenchme.net violates your copyright, you are encouraged to notify us.
Force Majeure:
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or manmade eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavors to comply with the terms and conditions of any Agreement contained herein.
Changes:
Quench Me reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the website following the posting of any changes to this Agreement constitutes acceptance of those changes. Quench Me may also, in the future, offer new services and/or products through the website. Such new products and/or services shall be subject to the terms and conditions of this Agreement, as may be amended from time to time.
Limitation of Liability:
In no event will Quench Me, or its suppliers or affiliates, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement or substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to Quench Me under this agreement during the twelve (12) month period prior to the cause of action. The company shall have no liability for any failure or delay due to matters beyond their reasonable control.
Indemnification
You agree to indemnify and hold harmless Quench Me, its suppliers and affiliates, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the website, including but not limited to your violation of this Agreement.
Privacy Policy:
All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. Quenchme.net will not pass any debit/credit card details to third parties.
